Dear Jon, (Jonathan Hill, Director, Bristol Office)

We both thank you for your letter of 12 March 2008. We did not think we were going to exchange, however, with your hard work we did exchange and we are happy in a way and saddened in some ways. Having been at the Wessex Hotel for five years, we began to feel at home but we are happy that this hotel has been purchased by someone who is going to take it further from where we have left it.

Yours sincerely,

Dear Sam, (Sam Spencer, Director and Manager, Nottingham Office)

Thank you very much for your help with the sale, it was a great success!

Dear Mark, (Mark Page of the Ipswich Office)

May I personally congratulate you on handling the sale of our pub/hotel. When you first contacted us I was sceptical, but it turned out there was a very good demand for our business.

I am particularly pleased that the buyer is Charles Wells. They have an excellent reputation and I believe that they will continue the business and will treat staff and customers very well.

Thank for your professionalism and excellent advice.

Kind regards,

Dear Martin, (Martin Davis, Director & Location Manager, Manchester Office)

We would like you to know how impressed we are with the professionalism and sensitivity Kelly (Kelly Catterall of the Manchester Hotels team) has shown throughout the negotiations for our sale. When we first decided to test the market with a view to a sale, we approached four agents who came to view the Harwood, and it was Kelly who shone.

It was not only the presentation of Christie + Co, her interest in the Harwood and the dimensions of the business and both the understanding and sensitivity in our hard decision to part with the Harwood were the crucial factors in us appointing Christie + Co. Additionally, the support between acceptance of the sale price and exchange of contracts has been excellent.